Applications Services

Troubleshooting Web Folders...

Application Services Home | ITD Home One problem is not having the option to create or browse web folders in FrontPage.
The information in this article applies to:

  • Windows XP
  • Windows 2000
  • Windows NT 4.0
  • Windows ME
  • Windows 98


When you work with Web folders, one of the following issues may occur:

  • If you attempt to create or open a Web folder in Web Folders on a computer running Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), or if you attempt to create or open a Web folder in My Network Places on Microsoft Windows 2000, you receive the following error message:

    The folder you entered does not appear to be valid. Please choose another.
  • If attempt to open an existing Web location by double-clicking the Web folder name in the Open dialog box of a Microsoft Office 2000 program, you receive one of the following error messages:

    The current operation cannot be completed because an unexpected error has occurred.


    The folder "http://website" isn't accessible. The folder may be located on an unavailable volume or protected with a password.

NOTE: Although these error messages can indicate a problem with Web folders, they can also indicate a problem with Web server configuration, network connectivity, server extensions, and permissions.

The following issues may also occur:

  • No Web folders are visible in the Open File dialog box of an Office 2000 program.
  • When you attempt to create a new Web folder, the Web Folder Wizard finishes without errors but the Web folder is not created.


There may be a problem with Web Folders on the client that prevents connecting to any Web server, including a Web server on the local machine.


WARNING: If you do not have the proper computer training, you may cause serious problems that may require you to reinstall your operating system. Application Services cannot guarantee that you can solve problems that result from your lack of computer service training. Use this help page at your own risk or call the ITD Helpdesk for assistance which can setup a trouble and have the ITD Hardware Services group service your computer. On Windows 98\ME\NT,

On Windows 2000 and Windows XP (Run Web Folders Repair Utility: webfldrs.msi)
Review the Microsoft Knowledge Base Article - 287402 before continuing.

  • Start Windows Explorer
  • On the main drive, navigate to WINNT\System32
  • Select <Tools><Folder Options><View tab>
  • Select Show hidden files and folders
  • Click <OK>


  • Locate the webfldrs.msi file, and double-click it. 

  • Choose Reinstall

  • Restart the computer after installation has completed.

After this repair utility has been run, open FrontPage and create the web folder. If you have a question that is not addressed in these pages, please send an email to

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Last Modified: February 1, 2008

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